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Privacy Policy
Last updated: March 10, 2025
1. Introduction
Mevidual Group GmbH (hereinafter "we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy (the "Policy") outlines how we collect, use, store, and protect all information you provide when using our websites, mobile applications, or related services (collectively the "Services").
By accessing or using our Services, you confirm that you have read, understood, and agreed to this Policy. If you do not agree with the terms of this Policy, please refrain from using our Services.
Controller
Under Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), Mevidual Group GmbH is considered the "controller" of the personal data you provide through our Services. This means we determine how and why your personal data is processed.2. Information We Collect
2.1 Personal Information
Last updated: March 10, 2025
1. Introduction
Mevidual Group GmbH (hereinafter "we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy (the "Policy") outlines how we collect, use, store, and protect all information you provide when using our websites, mobile applications, or related services (collectively the "Services").
By accessing or using our Services, you confirm that you have read, understood, and agreed to this Policy. If you do not agree with the terms of this Policy, please refrain from using our Services.
Controller
Under Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), Mevidual Group GmbH is considered the "controller" of the personal data you provide through our Services. This means we determine how and why your personal data is processed.2. Information We Collect
2.1 Personal Information
- Identity data: Name, username
- Information about skin type (only with explicit consent in accordance with Art. 9(2)(a) GDPR)
- Contact details: Email address, phone number, billing/shipping address
- Financial data: Payment methods (for transactions)
- Profile data: Preferences, saved items, profile pictures
- Order data: Purchased products, transaction history, order details
2.2 Automatically Collected Information
- Usage data: Time spent, click behavior, features used
- Log data: Error reports, timestamps
- Connectivity data: Bluetooth/Wi-Fi status
- Chatbot interactions
- Camera data: For QR codes only, no storage
- Device and browser information: IP address, device type
2.3 Data from Integrated Services
Data from authentication, hosting, e-commerce, cloud storage, analytics, etc., is processed according to data protection standards.
2.4 Communication Data
Contact inquiries, surveys, support forms, social media communication
We do not process special categories of personal data (e.g., health data) unless you have explicitly consented and the processing is necessary for the use of the Services.3. How We Use Your Data
3.1 Provision of Services
Account setup, product recommendations, customer support, device connectivity, chatbot, QR scans, product purchase, authentication
3.2 Transaction Processing
Payments, invoicing, shipping management
3.3 Service Improvement and Analytics
Analyzing usage behavior, diagnosing issues, optimizing system performance
3.4 Marketing and Communication
We only send product information, event updates, or news via email or other channels if you have expressly consented (Art. 6(1)(a) GDPR in conjunction with § 7 UWG). You may withdraw your consent at any time.
If you join our waitlist, we process your email address solely to inform you about the future launch or availability of our device. Processing is based on your consent under Art. 6(1)(a) GDPR. You may withdraw your consent at any time with future effect by using the unsubscribe link in our emails or contacting us at service@mevidual.com. Your data is used only for this purpose, not shared with third parties, and deleted after withdrawal or once the purpose no longer applies.
3.5 Compliance with Legal Obligations
e.g., regulatory inquiries, tax obligations
3.6 Security and Fraud Prevention
Protection from unauthorized access, misuse, fraud through authentication and monitoring4. Legal Bases for Processing
Data from authentication, hosting, e-commerce, cloud storage, analytics, etc., is processed according to data protection standards.
2.4 Communication Data
Contact inquiries, surveys, support forms, social media communication
We do not process special categories of personal data (e.g., health data) unless you have explicitly consented and the processing is necessary for the use of the Services.3. How We Use Your Data
3.1 Provision of Services
Account setup, product recommendations, customer support, device connectivity, chatbot, QR scans, product purchase, authentication
3.2 Transaction Processing
Payments, invoicing, shipping management
3.3 Service Improvement and Analytics
Analyzing usage behavior, diagnosing issues, optimizing system performance
3.4 Marketing and Communication
We only send product information, event updates, or news via email or other channels if you have expressly consented (Art. 6(1)(a) GDPR in conjunction with § 7 UWG). You may withdraw your consent at any time.
If you join our waitlist, we process your email address solely to inform you about the future launch or availability of our device. Processing is based on your consent under Art. 6(1)(a) GDPR. You may withdraw your consent at any time with future effect by using the unsubscribe link in our emails or contacting us at service@mevidual.com. Your data is used only for this purpose, not shared with third parties, and deleted after withdrawal or once the purpose no longer applies.
3.5 Compliance with Legal Obligations
e.g., regulatory inquiries, tax obligations
3.6 Security and Fraud Prevention
Protection from unauthorized access, misuse, fraud through authentication and monitoring4. Legal Bases for Processing
- Performance of a contract
- Legitimate interest
- Consent (revocable at any time)
- Legal obligation
- System security and maintenance
- Transaction processing
5. Information Sharing
- Service providers: Hosting, analytics, marketing, shipping
- Affiliated companies
- Business transfers
- Legal obligations
- Security purposes
- Marketing partners (only with consent)
- Anonymized/aggregated data
- Payment and e-commerce platforms
6. International Data Transfers
When transferring data outside the European Economic Area (EEA), we use appropriate safeguards, particularly the Standard Contractual Clauses approved by the European Commission. Copies of these safeguards are available upon request.7. Data Retention
Data is stored only as long as necessary for the respective purpose – afterward, it is deleted or anonymized.8. Your Rights
When transferring data outside the European Economic Area (EEA), we use appropriate safeguards, particularly the Standard Contractual Clauses approved by the European Commission. Copies of these safeguards are available upon request.7. Data Retention
Data is stored only as long as necessary for the respective purpose – afterward, it is deleted or anonymized.8. Your Rights
- Access
- Rectification
- Erasure
- Restriction
- Objection
- Data portability
- Withdrawal of consent
- Control over third-party services
- Management of transaction data
9. Security Measures
Encryption, access controls, system monitoring. No system is completely secure.10. Children’s Privacy
We do not knowingly process data from children under the age of 16.11. Third-Party Services
Third-party providers for authentication, hosting, e-commerce, analytics, etc., process data in accordance with GDPR.12. Updates to This Policy
Changes will be published or actively communicated. The date above reflects the current version.13. Contact
Email: service@mevidual.com
Phone: +49 61277064893
Address: Mevidual Group GmbH, Nassaustr. 28, D-65719 Hofheim
Important Notice
Our DIY formulations are intended for private use only. The formulations have been developed by professional chemists and carefully reviewed by me:vidual. However, they are not sold as finished cosmetic products. Responsibility for the safe mixing, storage, and application rests with you. me:vidual assumes no liability for consequences arising from improper use in a private context. Legal claims, especially in cases of intent or gross negligence, remain unaffected.
Encryption, access controls, system monitoring. No system is completely secure.10. Children’s Privacy
We do not knowingly process data from children under the age of 16.11. Third-Party Services
Third-party providers for authentication, hosting, e-commerce, analytics, etc., process data in accordance with GDPR.12. Updates to This Policy
Changes will be published or actively communicated. The date above reflects the current version.13. Contact
Email: service@mevidual.com
Phone: +49 61277064893
Address: Mevidual Group GmbH, Nassaustr. 28, D-65719 Hofheim
Important Notice
Our DIY formulations are intended for private use only. The formulations have been developed by professional chemists and carefully reviewed by me:vidual. However, they are not sold as finished cosmetic products. Responsibility for the safe mixing, storage, and application rests with you. me:vidual assumes no liability for consequences arising from improper use in a private context. Legal claims, especially in cases of intent or gross negligence, remain unaffected.
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